Frequently asked questions

Answers before you roll in.

Jump to rental policy

Do I need an appointment?

Walk-up repairs are accepted during posted hours, but appointments help students avoid waiting during busy class breaks.

Can I bring my own parts?

Yes. The mechanic will check that the part fits safely before installing it.

What is the rental policy?

Rentals are intended for same-day campus travel. Riders receive a bike, lock, and short safety check before leaving.

What if my repair is bigger than expected?

The team explains the issue, gives an updated estimate, and helps the rider choose whether to continue.